Contact Us
Got a question about one of our reviews, spotted something that needs updating, or just want to flag an issue with a site we cover? This page explains how to reach us and what kind of enquiries we can help with.
How to reach our editorial team
The quickest way to contact us is by email at [email protected]. We read every message and typically respond within a couple of business days. Because we're a small independent team focused on research and reviews, we don't offer live chat or phone support — for that, you'll want to go directly to the online casino in question, whose support details are listed on their own site.
What we can and can't help with
We built Best NY Online Casinos to compare online casino sites on the things that matter most to New York players — game variety, bonus terms, banking, payout speed, and overall trustworthiness. That means we're well placed to answer certain questions and not others. Here's a quick breakdown:
- We can help with: questions about how we score and rank sites, corrections to outdated information on our pages, general feedback on our reviews, and suggestions for casinos or topics you'd like us to cover.
- We can't help with: account issues, deposits, withdrawals, or bonus disputes with any individual casino — those need to go to that operator's own customer support team, since we don't hold or process player accounts or funds ourselves.
- We won't provide: personalized gambling advice, tips on beating the odds, or any suggestion that a particular site or game will lead to guaranteed winnings. Outcomes in real-money casino games are never certain, and we don't frame gambling as a way to make money.
Reporting an issue with a listed site
If you've had a specific experience — positive or negative — with a casino featured in our rankings, we want to hear about it. Player experiences help us keep our write-ups accurate, particularly around things like actual payout speed, customer support quality, or whether promotional terms matched what was advertised. When you write in, include the name of the site, roughly when the issue occurred, and a brief description of what happened. We can't act as a dispute resolution service, but recurring reports do inform how we score and rank a site over time.
Before you write in, a quick note on availability
New York currently regulates online sports betting, but online casino gaming is not licensed for real-money play within the state. The sites we review and rank operate under other jurisdictions and licensing arrangements, and eligibility can vary. If you're unsure whether a particular site is one you're able to use, that's a good first question to raise with us — but always confirm eligibility and terms directly with the operator before signing up or depositing.
If you need help with a gambling problem
If gambling has stopped being fun, or you're finding it hard to stick to limits you've set for yourself, please reach out for support rather than emailing us. Free, confidential help is available around the clock through the National Problem Gambling Helpline at 1-800-GAMBLER, or New York's own HOPEline at 1-877-8-HOPENY. Our Responsible Gambling page also has more on setting deposit limits and self-exclusion tools offered by most licensed operators.
Other ways to learn more about us
If your question is really about who we are and how we put this site together, our About Us page covers that in more detail. And if you're looking for the legal and usage terms that govern this site, those are set out on our Terms and Conditions page.
All online casino content on this site is intended for adults aged 21 and over. Nothing here should be read as an invitation to gamble beyond what you can comfortably afford to lose.